Why choose the SeniorXRP
Service module?
Increase the efficiency of deliveries, decrease response time and minimise costs with the Service module integrated with CRM areas such as sales, inventory, procurement, accounting and financial reporting. With full visibility into customer activity, you can improve their overall experience and satisfaction in order to have higher recurring earnings and gain competitive advantage. Being web-based and accessible from mobile, SeniorXRP is ideal for field employees.
What are the benefits offered by the
Service module:
- Quickly record service needs and access information about customers, product history or resources
- Shorten the time between receiving the request and assigning the task
- Track resource commitments
- Assign the best available resources to each task
- Automatically generate work orders
- Plan the right people, at the right time, with the right skills for the activity at hand
- Use the scheduling calendar to create daily or weekly schedules automatically or with drag & drop tools
Check out how SeniorXRP can fit your business model!
Choose the solution that successfully covers people needs in all departments, from HR and Finance to Procurement, Sales, B2B, or Logistics.
Some of the features of the
Service module:
Planning, Delivery and Call Center
Planning the right people at the right time and with the right skills to work efficiently is a quick activity managed through the SeniorXRP Service module. Quickly capture service needs and access customer information, product history, and resources to shorten the time between receiving the call and assigning the task. Create daily or weekly schedules, automatically or using drag & drop tools on the shipping screen, by using colours to identify the status of each service order.
Route planning
It offers a powerful tool for optimising routes to meetings with customers, with the possibility of filtering them according to different criteria. Routes are graphically represented in Google Maps for each employee, along with the lists of necessary resources (equipment or machines). The graphical display of the routes visually informs the dispatcher about the orders status through different colours, allowing him to respond quickly and make changes to the routes. The system uses Google Maps services to optimise the route and minimise driving time. Because the route is displayed on the user’s mobile device, it will change as traffic conditions change.
Map integration
Use the most popular map provider with a familiar interface. Graphic information about location, driving time and more is available in real time from anywhere. Route changes are immediately recalculated and made available on the user’s mobile device.
Mobile service management
Keep employees connected via any device with a browser or mobile app installed. They will be able to access service information and customer data from anywhere, anytime. Being a completely web-based ERP system, SeniorXRP can run on any type of mobile device. This is important for companies that want laptops instead of small devices such as mobile phones.
Urgent service calls
Use visual tools to add unplanned service requests. The user is informed about how the changes on the planned routes can influence the team and, thus, the most suitable alternatives can be discovered. Send the new service order directly to the technician’s mobile device.
Equipment maintenance
Record the entire history of equipment and machines installed at each customer’s location and track the spare parts stock. SeniorXRP manages equipment records throughout all stages, from offering, ordering, delivery, installation to on-site service activities. Information about the manufacturer, model, configuration is also stored, and preventive maintenance orders can be scheduled. Customer equipment can be associated with recurring planning and CRM contracts.
Inventory management
Service tools and spare parts are allocated to several vehicles and warehouses. With SeniorXRP you can easily control and track locations and costs. Since stocks and purchases are integrated, low stocks can lead to restocking orders. The stock can be set to a specific location, and when the parts arrive, the dispatcher is alerted to plan the installation interventions.
Management of service contracts
Recurring service contracts are an important source of income. Visibility of renewal dates for each contract helps maintain revenue levels. Dashboards can alert the service team about expiring contracts. Your team can create and manage multiple service schedules for each customer. Moreover, meetings can be adjusted permanently by using the service planning schedule for staff and resources.
Warranty management
Usually, warranty management is a time-consuming activity, but very necessary. With SeniorXRP this task is integrated into the application. Draft warranty offers for your customers, specifying which components benefit from warranty to avoid confusion, errors, and objections. Multi-dimensional contracts (different warranty periods for various system components) allow tracking of warranties, from sales to field repairs, specifying what is covered and what is not. This ensures the accuracy of the billing process, improving customer satisfaction.
Dashboards & Business Intelligence
All system users can keep up to date with the information relevant to them using the Business Intelligence component built into SeniorXRP. Customising dashboards is easy, allowing you to turn raw data into intuitive views. Thus, progress can be tracked, and trends can be identified in real time.
Sales and Service team approach
CRM is a SeniorXRP component seamlessly integrated with the other modules. From marketing to offering and installation and then to on-site services, customer information is stored in the same place and is visible to the entire organisation.
Cost tracking
The service management component is intended for both small and large projects. When installations are complex (tasks, people, equipment), all costs (time, materials, and expenses) of each project phase are tracked in the Projects module. You can compare the actual project costs with the initial or revised budgets in real time.